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ZigZag Global, a returns management platform from the United Kingdom, announced it has been acquired by Global Blue, a tourism shopping tax refund company, headquartered in Switzerland. ZigZag’s solutions will be cross-sold into Global Blue’s extensive merchant network.
Co-founder Al Gerrie thinks the acquisition will enable them to expand their ecosystem and provide a better service across their network. “Now is the time to scale our returns platform and enhance the experience for retailers across the globe.”
Returns service to help retailers resell stock
ZigZag offers a returns service to help retailers resell stock instead of return stock. In 2020, the UK-based company saw its technology power 100 global ecommerce retailers’ returns with several solutions to optimize the customer returns journey. Also last year, the company recorded growth of over 500 percent of its processed returns compared to 2019.
ZigZag’s processed returns grew over 500%.
The company’s online platform integrates with over 30 major ecommerce software platforms, enabling retailers to access a logistics network of over 450 carrier services and 220 warehouses in 130 countries.
Ecommerce returns process fully digitized
“Our platform fully digitalizes the ecommerce returns process and improves the returns experience for both consumers and retailers”, the company explains. “It replaces outdated paper-based “label in the box” solutions with an online returns portal that offers a greater range of shipping options including post office, parcel shops, lockers, and collection from home, as well as allowing consumers to exchange products.”
The online returns portal offers shipping options and the option to exchange products.
ZigZag was founded by Al Gerrie and Laurence Guy in 2015. Originally, the UK company was crowdfunded but later on it got backed by private equity houses and venture capitalists like Dolphin Finance Corporation and Ascension Ventures.
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