How to use Slack emoji to simplify work (and cut out noise)

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This article was provided by Zapier.

Slack emoji feedbacks, sometimes called reactjis, are fun additions to daily work communication. We use them liberally at Zapier, from celebrations and polls to getting actual work done.

A Slack message from a Zapier employee. The message reads: "Just joined a new Slack team and they only have the default emojis."
We love reactji at Zapier.

For example, when someone posts in my team channel with re-action from a customer, it’s awesome to chat about it in real-time to get more context, but eventually, the conversation drifts on to new topics.

All re-action and bugs eventually need to live in our project management system, Jira, as that’s where the work gets done. Since anyone is empowered to file a request in Jira, my engineering partner and I came up with a neat little habit where we marked any message that had been moved into our project management system with the Jira emoji feedback. It takes just one second but it helps anyone joining the channel instantly know that the request has been handled and no action is needed.

It might feel impersonal at first to react with emoji instead of a chorus of ‘thank yous’, but think of it like this: Emoji are another form of communication and you can make them work for you, not just for signaling approval, but also automating routine tasks like managing your to-do list.

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Cut down on unnecessary notifications

One big benefit of feedback emoji is you can respond and acknowledge a message without sending another message back. It seems small but when you’re getting hundreds of these tiny interruptions every day, saying “ok thanks!” or “no problem” back and forth just creates more noise!

App notifications are already out of control. Along with adjusting your notification settings, emoji are an additional tool to cut down on the noise. Some handy Slack feedback emoji include: thank you, no problem, yes, no, thumbs up, eyes (looking at this now), to do, or checkmark.

And you can use them in a variety of ways:

Acknowledging a message

Just the act of reacting with certain emoji acknowledges that you’ve seen a message and will get back to a coworker eventually. You need to know your audience but a simple “to do” or “thank you” indicates the message has been seen and they’ll respond when they have a chance.

A Slack message from the author, asking her team if they'd like to add something to a document. There are "thank you" and "to do" emoji feedback for you in future to the message.

In a busy Slack, it’s still simple to see who reacted to a message. Just click on Mentions & feedbacks located on the left-hand menu to see feedbacks to messages you’re mentioned in or have posted. It’s cleverly tucked away so you’re not pinged constantly.

A screenshot of the left-hand Slack menu. A red box highlights the "Mentions and feedbacks" menu item.

Bring a message to someone’s attention

Whenever you’re mentioned in Slack by your username or specific keywords, you’ll find those alerts in the mentions sidebar. But if there’s something urgent that requires immediate attention, you can also use emoji to trigger a Zap that will directly message a specific person. For example, we use a specific reactji to summon our product manager, Hoon Park.

A Slack message with a custom emoji feedback. The custom emoji is Zapier's product manager wearing a Batman mask.
Hoon was summoned to fix a problem with an emoji because we’re serious about them at Zapier. His custom emoji is appropriately called “Bat Hoon.”

Status of a request

Have you ever asked a question in Slack only to get (hypothetical) crickets? It’s frustrating when you need an answer quickly, but instead of blasting a coworker with private messages, you can use an emoji system.

For example, our support team uses an emoji workflow to handle questions about customer support tickets if an employee is stuck on a solution. All ticket questions are accompanied by a yellow support question emoji to make sure people see it. If someone’s looking into the question, we use the shifty eyes emoji. Resolved questions are marked with a green check. This system helps the support team better assist each other when someone gets stuck.

A Slack message marked with a yellow question block and green check mark emoji feedbacks

Moving important things out of Slack

If you work at a big enough company, Slack is a firehose. It’s easy to lose important messages or forget which channel it was posted in, and the search function is only as reliable as your memory. If you capture things that need attention not now but later, it will help you focus on the task at hand. Some of my coworkers take this even further by blocking Slack for part of their day to help them get things done.

Automatically create your task list

Tasks come from all over the place: Email, project spreadsheets, and yes, even Slack. It’s hard to stay on top of your work if you don’t have everything organized in one place. And while you can’t stop anyone from assigning you a last-minute task in Slack, you can make sure it’s in a place you won’t lose or forget.

You can use a Zap to organize Slack messages with specific emoji feedbacks to your to-do list, whether you manage your tasks in a calendar app, spreadsheet, or task manager.

Capture bugs in your issue tracker

If you have multiple people helping you triage re-action or bug reports, this helps to set expectations that the re-action has been captured.

A Slack message marked with a Jira logo emoji feedback.

You can even get fancy and create a workflow to create the issue and send a link back to Slack to fully automate capturing the issue in your bug tracker.

Capture re-action in a less ephemeral spot

Other useful nuggets will come through Slack that you’ll want to save for later. For example, if you receive good re-action from coworkers, you’ll want to save that for when it’s time for your performance review.

I use a shared Zap from my coworker Kristie Wirth that adds Slack messages with certain feedback emoji to a Google Doc.

This isn’t limited to performance reviews. You can also use Slack emoji feedbacks in a Zap to capture good ideas or things you completed to track your productivity.

Here’s a shared Zap you could try based on a Zap that our Communications and Content Team uses to collect important company posts for weekly reading.

Coordinate with teammates

Team coordination and collaboration is an ongoing workplace struggle, especially if your team operates remotely or asynchronously in different time zones. It may take longer to gather consensus and move forward if you’re unsure who will tackle that customer question or you’re waiting on your sales team to invite you to a client meeting.

It’s as simple as using an emoji to claim an assignment or task request in Slack. But you can also use Zapier to automate specific tasks that begin when you use a specific emoji feedback.

For example, everyone at Zapier does customer support, whether it’s handling tickets or joining calls with our user research and customer success teams. If we want to join a call, our teams use a Zap—what we call our automatic workflows—to show newly scheduled calendar events in a channel.

A Slack message announcing a new calendar event. The instructions in the message tells users to use the checkmark emoji to be added to the calendar invite.

Then, if we want to join a particular call, all we have to do is put a green check emoji for you in future to a message if we’re interested. The specific feedback triggers—or starts—another Zap that sends a calendar invite to the user who wants to join the call. The call organizer doesn’t have to reach out to coworkers or manually send out calendar invites.

Our team’s Zap includes more than a dozen steps.

We recommend starting with something like this template:

Once you’ve created your Zap, you can add more steps to customize your workflow for your team’s needs.

Need help with more complex automation? Zapier Experts are certified consultants, freelancers, and agencies that can help you do more with automation. Visit our Experts directory to help you find the right Expert to work with.

Emoji can help you get work done faster

While some people may think Slack emoji is just a fun feature, with automation, you can make sure you capture important messages outside of Slack into the apps you use most.

If you work with tools not included in this article, don’t worry! Zapier works with thousands of apps. Head to our App Directory and search for the one you use, or browse to find the right solution for your needs.

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